Inquiries, Complaints, and Feedback
As part of our commitment to the principles of the compliance manual, we ensure that any interested party can submit inquiries, complaints, or feedback regarding our services. We are committed to handling all submissions in a transparent, impartial, and timely manner.
The principles as per the compliance manual – Click Here
The process of inquiries, complaints, or feedback regarding our services as follows:
Step 1: Submission
Interested parties can submit via:
- E. mail ashok@matsgroup.com / lab.priya@matsgroup.com
- Website form – Click Here
- Phone : +91-9840024009/+91-9840095622
Step 2: Acknowledgment
- Acknowledgement would be within 2 to 3 working days
Step 3: Review & Investigation
- Case would be assigned to a neutral responsible person
- Impartiality would be ensured
Step 4: Resolution
- Response will be provided within 7 working days.
