Inquiries, Complaints, and Feedback

As part of our commitment to the principles of the TIC Council, we ensure that any interested party can submit inquiries, complaints, or feedback regarding our services. We are committed to handling all submissions in a transparent, impartial, and timely manner.

 
The principles as per the requirement of TIC council – Click Here
 

The process of inquiries, complaints, or feedback regarding our services as follows:
 

Step 1: Submission

Interested parties can submit via:

Step 2: Acknowledgment

  • Acknowledge within 2–3 working days

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Step 3: Review & Investigation

  • Assigned to a neutral responsible person
  • Ensure impartiality (no conflict of interest)

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Step 4: Resolution

  • Provide response within defined timeline (e.g., 7–14 days)

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Step 5: Closure

  • Document outcome
  • Inform the complainant